returns policy

Dermalogica Online Shop Returns Policy

 

At Dermalogica we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

 

We offer a 100% money back guarantee on any Product returned, for any reason.

 

Before you return any Product to us please contact our Returns Support Staff on 0800 917 7147, who will email you a personalised return label and arrange for the Product to be collected at a time and place convenient to you.

 

For Products that arrived damaged we will offer you a replacement straightaway, or a full refund of the monies already paid upon return of the original item.

 

If you are dissatisfied with a Product, for any reason, you will be refunded the price you paid for the Product, upon return of the original item.

 

In the rare incident that the wrong Product has been delivered we will dispatch the correct Product straightaway or if the original Product is no longer required we will offer a full refund, upon return of the item delivered in error.

 

In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.


If you have a complaint or dispute regarding a product or products we have sold you, in the first instance please use th Contact Us fom or telephone us on 0800 917 7147. If your complaint or dispute is not reasonably resolved and you are not completely satisfied, you may undertake Online Dispute Resolution by contacting http:// ec.europa.eu/consumers/odr/ to open a formal dispute.